Corporate Programs
- EXPERT PRESENTATION SKILLS PROGRAM (EXPRESS)
- One of the most effective way to boost a company’s image, and vis-à-vis the all-important bottomline, is to have a confident frontline team fully equipped in the rudiments of professional presentations. This program is specifically designed to train participants on the basic and advanced concepts of oral communications. Much of the focus will be on the formal and informal presentation skills required in the business and corporate setting. The confidence-boosting workshops and role-play exercises tackle the tried and tested methods of effective presentation preparations and cutting-edge delivery techniques.
- PROFESSIONAL WRITING EFFICIENCY PROGRAM (PRO-WRITE)
- Written communication has always been extremely critical in charting the direction of any organization. Written instruments such as corporate letters, sales proposals, memos and even internal reports directly impact any company’s performance. This program is designed to help professionals and non-professionals develop pertinent skills in business writing. This will enable them to perform tasks that require professional writing skills with confidence and efficiency.
- CALL CENTER PREPARATION PROGRAM (CALL-PREP)
- This program is designed to help both job-seekers and job-shifters prepare for a call center job. This role-play and workshop- based program tackle all basic skills needed by top call centers in the country. The actual workstation simulation exercises conveniently provide the participants with the actual “feel” of the typical call center environment. Additional soft skills were also added to give participants the needed edge in this highly competitive industry. Customized programs for “near-hires” and “re-trainees” may likewise be developed exclusively for client companies.
- CLIENT CARE PROGRAM (CLIC)
- When the quality, price and promotional strength of products become equal, the corporate battle will shift to the arena of customer service excellence. In this era where an error-free relationship is not enough, winning companies are scurrying to ensure that they exceed all the expectations of their clients and customers. The objective of the CLIC Program is to embed a culture dedicated to giving clients a WOW experience. Modules include identifying and understanding internal and external customers, listening and problem-solving skills, handling complaints and other customer-centered workshops.
- SALES CHAMPION PROGRAM (CHAMP)
- No activity in any corporate organization can equal the direct impact of sales performance to the ever-important bottomline. This program is aimed at converting under-achieving sales executives to sales champions. It covers in-depth lectures, workshops and role-plays on all parts of the sales cycle including prospecting, setting appointments, sales presentation skills, negotiations and effective closing techniques. Additional modules focus on helping participants realize that selling is not just a profession, but a way of life.
- TELEPHONE TECHNIQUES PROGRAM (TELTECH)
- Today’s highly-discriminating customers oftentimes develop impressions of a company from their first experience with them – the telephone call. This powerful yet habitually neglected corporate skill is the critical first weapon in creating a positive image in the highly competitive corporate world. TELTECH is a concise role-play and workshop-based training program that equips participants with the necessary skills, knowledge and attitude needed to gain that crucial edge in the battle for the customer’s attention.